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Create and browse Rewards

Publish direct or points-based benefits with clear provider, validity, terms and redemption information.

For: Rewards administrators, community managers and membersReading time: 11 minIncludes video guideBuilt from walkthrough
Create and browse RewardsNarration retained · lightweight web copy embedded.
Walkthrough reviewed
Source walkthrough

rewards.mov · Reviewed against the Buzzmint Engage interface on 16 July 2026. The original full-motion master remains in the private BUZZMINT VIDEOS Drive folder.

  1. 00:00Review Rewards

    See the member points total and How It Works guidance.

  2. 00:35Create the Reward

    Add offer, provider and validity information.

  3. 02:37Add terms and redemption instructions

    Explain eligibility and fulfilment clearly.

  4. 03:29Choose image and Reward Type

    Set Direct Reward or Points Based and control visibility.

  5. 04:39Review the published Reward

    Open the card and check the member-facing details.

What Rewards is for

Rewards turns participation into a visible benefit. Members can browse offers and, where configured, exchange earned points or claim a direct reward. The page also explains the basic journey: earn points, browse rewards and claim benefits.

The Rewards page displays the member points total, Create Reward and the How It Works journey.
The Rewards page displays the member points total, Create Reward and the How It Works journey.

Create a Reward

Field or controlPurposeGuidance
Title and DiscountNames and summarises the offer.Make the value immediately understandable.
Discount CodeStores the code used for redemption.Treat reusable codes as controlled information.
Provider TypeIdentifies Internal or External fulfilment.Choose the party responsible for honouring the reward.
Provider Name, Link and EmailGives members and administrators the provider reference.Use a live URL and monitored email address.
Valid UntilSets the offer expiry date.Allow enough time for members to act and define what happens after expiry.
DescriptionExplains the reward and eligibility.State the benefit, audience and exclusions.
Terms and ConditionsRecords the detailed rules.Include stock, geography, limits and legal terms.
How to RedeemExplains the member action.Write a short, numbered process.
ImageCreates the Reward card artwork.Use approved imagery with readable text at card size.
Reward TypeChooses Direct Reward or Points Based.Use Points Based when a points balance is required.
Points RequiredSets the cost for a points-based reward.Check the number against the points economy.
Show RewardControls member visibility.Leave clear while the reward is incomplete or unavailable.
The first part of Create Reward captures offer, provider, validity and descriptive information.
The first part of Create Reward captures offer, provider, validity and descriptive information.
Terms and redemption instructions should be complete before the Reward is shown.
Terms and redemption instructions should be complete before the Reward is shown.
Choose Direct Reward or Points Based, then set visibility and any points requirement.
Choose Direct Reward or Points Based, then set visibility and any points requirement.

Review the published Reward

The Reward card shows the image, offer, availability and a View Details action. Open the detail page and confirm the provider, validity, terms and redemption instructions are understandable.

A published Reward card gives members the headline offer and a route to full details.
A published Reward card gives members the headline offer and a route to full details.
The Reward detail should explain what the member receives and how to claim it.
The Reward detail should explain what the member receives and how to claim it.

Reward best practice

  • Reward useful behaviour rather than activity for its own sake.
  • Make the provider and fulfilment owner explicit.
  • Use a points price that members can realistically reach.
  • State expiry, limits and exclusions clearly.
  • Do not show a Reward before codes, stock and support are ready.
  • Test the full redemption path with a non-production account.

Reward checklist

  • Reward Type is correct.
  • Points Required is correct where applicable.
  • Provider link and email work.
  • Validity date and terms are approved.
  • How to Redeem is actionable.
  • Image is legible.
  • Show Reward reflects availability.
  • Fulfilment and support ownership are recorded.

Common issues

The Reward is not visible

Check Show Reward, validity, portal and any member eligibility or points requirement.

A code does not work

Verify the discount code, provider rules, expiry and whether the code has a usage limit.

Points do not match expectations

Review the member balance and the Points Required value before changing the Reward.

Hub version 0.3.7 · Last updated 16 July 2026

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