Buzzmint
Knowledge Hub
Buzzmint Hub / Engage / Use and maintain the Help Centre

Use and maintain the Help Centre

Direct users to documentation, tutorials, peer support, FAQs and a clear route to contact the support team.

For: All portal users and support administratorsReading time: 7 minIncludes video guideBuilt from walkthrough
Use and maintain the Help CentreNarration retained · lightweight web copy embedded.
Walkthrough reviewed
Source walkthrough

help.mov · Reviewed against the Buzzmint Engage interface on 16 July 2026. The original full-motion master remains in the private BUZZMINT VIDEOS Drive folder.

  1. 00:00Review Help Centre

    See Documentation, Tutorials, Community Support, FAQs and Contact Support.

  2. 00:48Open FAQ administration

    Use Admin → FAQs to maintain common answers.

  3. 00:55Add an FAQ

    Enter the question and answer.

  4. 01:27Check the published answer

    Confirm the FAQ appears for users.

What the Help Centre contains

The Help Centre brings together product documentation, tutorials, community support, frequently asked questions and a support contact form.

Help Centre directs users to documentation, tutorials, community support, FAQs and contact support.
Help Centre directs users to documentation, tutorials, community support, FAQs and contact support.

Use the support routes

Documentation

Read detailed guidance

Use for complete product and process explanations.

Tutorials

Watch task walkthroughs

Use for short, visual demonstrations.

Community Support

Ask other users

Use the Forum where peer discussion is appropriate.

Contact Support

Send a direct request

Add a useful subject and enough detail for the support team to investigate.

Add a Frequently Asked Question

1

Open Admin

Select Admin, then open FAQs.

2

Select Add FAQ

Enter the exact question users are likely to ask.

3

Write the answer

Use clear steps, links and terminology consistent with the platform.

4

Publish and verify

Add the FAQ, return to Help and confirm the answer displays correctly.

FAQ administration lists existing answers and provides Add FAQ.
FAQ administration lists existing answers and provides Add FAQ.
Add FAQ captures the user question and the approved answer.
Add FAQ captures the user question and the approved answer.
The new FAQ appears immediately in the Help Centre.
The new FAQ appears immediately in the Help Centre.
Check the destinations before launch.The walkthrough shows Documentation, Tutorials and Forum links, but does not open them or submit a support request. Confirm every destination and support mailbox in the live client portal.

Support content best practice

  • Write questions in the language users actually use.
  • Answer the task directly before adding background.
  • Link to the relevant detailed guide.
  • Review FAQs after product releases and recurring support tickets.
  • Avoid publishing account-specific or sensitive information.

Help Centre checklist

  • Documentation and Tutorial links work.
  • Community Support opens the intended Forum.
  • FAQ content is current.
  • Contact Support reaches a monitored team.
  • Subjects and message content are transmitted securely.
  • Response expectations are communicated.

Common issues

An FAQ is missing

Confirm it was added successfully and refresh the Help page.

A support link opens the wrong destination

Review the platform configuration and the client-specific support URLs.

A support message receives no reply

Confirm the destination is monitored and that the user supplied a usable subject and contact route.

Hub version 0.3.7 · Last updated 16 July 2026

← PreviousForumNext →Communications