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Buzzmint Hub / Engage / Use Communications

Use Communications

Navigate direct and group conversations, send text or attachments, and understand the available voice, video and call controls.

For: All portal usersReading time: 7 minIncludes video guideBuilt from walkthrough
Use CommunicationsNarration retained · lightweight web copy embedded.
Walkthrough reviewed
Source walkthrough

Communications.mov · Reviewed against the Buzzmint Engage interface on 16 July 2026. The original full-motion master remains in the private BUZZMINT VIDEOS Drive folder.

  1. 00:00Review conversations

    See direct messages, group conversations and the active thread.

  2. 00:27Open attachment options

    Attach from Data Vault, upload from the computer or record video or voice.

  3. 00:38Switch conversation

    Move between direct and group threads.

What Communications provides

Communications is the private messaging area for direct and group conversation. It combines a searchable conversation list, active message thread and controls for text, files, media and supported calls.

Communications combines direct and group conversations with the active message thread.
Communications combines direct and group conversations with the active message thread.
  • Use Search messages to locate a conversation or matching content.
  • Select a person or Group name from the conversation list.
  • Use New to start a new communication where permissions allow.
  • The active header shows participants and phone or video controls where enabled.
The conversation list shows direct messages, group threads, recent previews and times.
The conversation list shows direct messages, group threads, recent previews and times.

Send content

Enter text in the message field and select Send. The plus control exposes additional options:

Vault

Attach from Vault

Choose a file already governed in Data Vault.

Local

Upload from your computer

Select an authorised local file.

Video

Video message

Record or attach a short visual response where supported.

Voice

Voice message

Send an audio response where supported.

The attachment menu provides Data Vault, computer, video and voice options.
The attachment menu provides Data Vault, computer, video and voice options.

Calls and group threads

The active conversation header displays phone and video icons in the walkthrough. Availability can depend on browser permissions, platform configuration and the participants’ access. Group threads should have a clear purpose and appropriate membership.

The active thread presents participant information, message history and communication controls.
The active thread presents participant information, message history and communication controls.

Communication best practice

  • Use governed platform messaging for work that should remain inside the community.
  • Check recipients before sending sensitive information.
  • Prefer Data Vault attachments when the file already has managed access.
  • Do not record voice or video without appropriate consent.
  • Keep group membership current.
  • Use formal News or Forum content when information should be widely discoverable.

Communications checklist

  • Correct person or group is selected.
  • Message content is appropriate for the audience.
  • Attachment permissions are understood.
  • Browser microphone or camera permission is deliberate.
  • Group membership is current.
  • Sensitive material is not copied outside the governed environment.

Common issues

A conversation cannot be found

Use search, confirm the user account is active and check whether a new conversation must be created.

An attachment cannot be sent

Check file permissions, supported size and whether the user can access the selected Data Vault item.

Call controls do not work

Check browser microphone and camera permissions, network access and whether calling is enabled for the portal.

Hub version 0.3.7 · Last updated 16 July 2026

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