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Buzzmint Hub / Engage / Admin / Manage Help Centre FAQs

Manage Help Centre FAQs

Create, update and verify concise answers to recurring member questions in the Help Centre.

For: Platform administrators and support teamsReading time: 5 minIncludes video guideBuilt from Admin walkthroughAdmin access
Manage Help Centre FAQsNarration retained · lightweight training copy embedded.
Admin walkthrough reviewed
Source walkthrough

admin_faqs.mov · Reviewed against the Buzzmint Engage Admin interface on 16 July 2026. The full-motion master remains in the private BUZZMINT VIDEOS Drive folder.

  1. 00:00Review existing FAQs

    See questions, answers and available actions.

  2. 00:10Add a question

    Enter the member-facing question.

  3. 00:20Add the answer

    Write and save the response.

  4. 00:35Verify the FAQ

    Check the saved item in Admin and Help.

What Admin FAQs controls

FAQs manages the questions and answers displayed in the member Help Centre. Use it for recurring platform or community questions that can be answered consistently.

The FAQ list shows each question and answer with edit and delete actions.
The FAQ list shows each question and answer with edit and delete actions.

Add an FAQ

1

Select Add FAQ

Open the question-and-answer form.

2

Write the member question

Use the wording members are likely to search or ask.

3

Write a direct answer

Start with the answer, then add essential steps or context.

4

Add FAQ

Save and confirm the new item appears in the list.

The Add FAQ form contains a question and a plain-language answer.
The Add FAQ form contains a question and a plain-language answer.
The saved FAQ appears alongside existing questions with edit and delete actions.
The saved FAQ appears alongside existing questions with edit and delete actions.

Verify the Help Centre

Open Help as a member and confirm the question, answer and surrounding support routes appear correctly.

Published FAQs appear in the member Help Centre above the contact-support form.
Published FAQs appear in the member Help Centre above the contact-support form.

FAQ best practice

  • Use one question per entry.
  • Answer the question in the first sentence.
  • Link to a fuller Hub guide when the task requires several steps.
  • Review FAQs after product or policy changes.
  • Delete duplicate or obsolete answers.

FAQ checklist

  • The wording matches a real member question.
  • The answer is accurate and concise.
  • Any menu labels match the current interface.
  • Links work for a non-admin member.
  • The item appears correctly in Help.

Common issues

The FAQ does not appear in Help

Refresh the member page and confirm the item was added to the current portal.

Two answers conflict

Retire the older entry and establish one approved source of truth.

The answer has become too long

Keep the direct answer in the FAQ and link to a dedicated Hub article.

Hub version 0.3.7 · Last updated 16 July 2026

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